Redesigned Docon’s Practice Management Software to streamline workflows, enhance usability, and improve efficiency for doctors and clinics. The transformation reduced task completion time by 40% and boosted adoption.
25mn+
Digital Prescriptions
100+
Cities Served
A startup began with a vision to transform the way doctors practice through digital solutions, enhancing efficiency and improving patient care.
They had an early-stage iPad app which was not solving the purpose.
Research, strategies, and design a cross-platform solution that ensures accurate records, seamless follow-ups, and compliance for doctors
The solution should also allow doctors to focus more on delivering high-quality patient care
Key Challenges of the iPad App in Healthcare Delivery
High Cost & Limited Reach
Restricted adoption due to expensive device requirement.
Performance Issues
App struggled with speed and responsiveness.
Usability Gaps
Poor design led to frequent user errors in record-keeping.
Inefficient Follow-ups
Difficulty in tracking conditions and managing continuity of care.
Time Consumption
Workflows were slow, taking valuable time away from patient care.
UX Process
Empathise
Understanding the customer pain points and their needs
Conceptualise
Understanding the customer pain points and their needs
Design
Understanding the customer pain points and their needs
doctor interviews
over the call and in person
doctor beta group
for discussion
Contextual inquiry
(Observation) with 10 doctors in their clinic
Loss of Treatment Records
Doctors were struggling to record date during the consultation as they were not comfortable with iPad
Need for Accessibility
Many doctors preferred using mobile devices for patient interactions, as access to computers was limited
Time-Consuming Administrative Tasks
Administrative duties are overly burdensome, especially for doctors seeing 50+ patients a day, which detracts from patient care
Key take aways
from user interviews
Insights from Observation
Standard consultation time
Consultation time give to a patient was 5 to 20 minutes based on case to case
70% patient with same symptoms
Majority of the patients were coming with similar symptoms
Stopped using the iPad
After 10-15 consultation doctors were going back to pen and paper as it was too tiring
Other Observations
Resistance to Change
Many doctors were hesitant to adopt a digital system, fearing it would complicate their workflow
Devices
Most of the doctor didn’t have any computer laptop or tablet
Internet
Internet connectivity was very bad
Insights from beta group
Different Needs
Every speciality has special requirements other than the regular treatment flow
Medical Guideline & Compliances
Without following compliances practice is not possible
Time Constraint
It was taking too much time to complete a consultation
Capturing relevant data is crucial
Due to limited generic text fields data capture for each selection was very difficult
Overwhelmed by the insights, we needed to prioritise and develop a clear strategy:
Viability
Engage Stakeholders
Create Roadmap for design
Feasibility
Usability
Secondary Research
with product business
and development teams
to shape our product
strategy and user
experience
The consultation order remained consistent across all doctors.
The key components of the consultation included Symptoms, Diagnosis, and Medicine.
Capturing relevant data is crucial, such as the duration of symptoms and specific dosages for prescribed medications and doctors were having 6+ different formats.
We have to limit our scope: Covering all the specialities is not possible due different data capture needs of each speciality
Patient app: App for patients needed for effective communication and track the progress of patient
Reuse of Data: How data can be used for similar patients
Onboarding: Self onboarding is required
Platform Coverage: Web based solution will be best with responsive interface
The Design Started with Some Very Critical Questions
Should we still go with native design for mobile?
Did we need a design system right now?
What was our visual design language?
Under a tight deadline, necessitating that developers begin building promptly.
“Once we addressed the critical questions, the product manager, developers, and I quickly began the design process”
3rd party design system to save time
We will go
responsive PWA
Focus on basic
flows and immediate needs
